MasterSpas backs their products with industry-leading warranties. As your local factory direct dealer, we're here to support you every step of the way.
Why Our Warranty Matters
Industry-Leading Coverage: MasterSpas offers one of the most comprehensive warranties in the industry.
Long-Term Protection: Extended coverage periods on shells, components, and equipment.
Local Service Support: Our Katy, Conroe, and Boerne teams provide local warranty service.
Factory Backed: As a factory direct dealer, your warranty is backed directly by MasterSpas, the world's largest swim spa manufacturer.
Coverage Overview
Hot Tubs
Shell Structure: Lifetime limited warranty
Shell Surface: 5–7 years depending on model
Plumbing: 5–7 years depending on model
Equipment: 5–7 years depending on model
Cabinet: 5–7 years depending on model
Swim Spas
Shell Structure: Lifetime limited warranty
Shell Surface: 5–10 years depending on model
Plumbing: 5–10 years depending on model
Equipment: 5–10 years depending on model
Propulsion System: 5–10 years depending on model
Frequently Asked Questions
How do I file a warranty claim?
Contact our service department at your nearest showroom. Our team will assess the issue and coordinate any necessary repairs covered under warranty.
Is the warranty transferable?
Yes, MasterSpas warranties are transferable to subsequent owners, which can add value if you ever sell your home.
What's not covered under warranty?
Normal wear, cosmetic damage, improper water chemistry damage, and unauthorized modifications are typically not covered. Our team can explain coverage details for your specific model.
Do I need to register my warranty?
Yes, registering your spa ensures you receive the full warranty benefits. Our team will help you complete registration at the time of purchase.