About MasterSpas Factory Direct — Frequently Asked Questions

Find answers about about masterspas factory direct from MasterSpas Factory Direct. Learn about our hot tubs, swim spas, and factory-direct experience.

What is MasterSpas Factory Direct?

MasterSpas Factory Direct is the factory-owned retail showroom for MasterSpas, one of the world's leading hot tub and swim spa manufacturers. When you buy from MasterSpas Factory Direct, you are buying directly from the manufacturer rather than a third-party dealer.

How long has MasterSpas been in business?

MasterSpas, the manufacturer, has been building hot tubs and swim spas for over 30 years. MasterSpas Factory Direct now operates factory-owned, factory-direct retail stores in Katy, Conroe, and Boerne, Texas.

Is MasterSpas Factory Direct different from other hot tub stores?

Yes. Most hot tub stores are independent dealers. MasterSpas Factory Direct is owned and operated by the manufacturer, giving customers direct access to factory pricing, inventory, parts, and support.

Where are MasterSpas products made?

MasterSpas hot tubs and swim spas are Made in the USA with U.S. and imported components. They are assembled in Fort Wayne, Indiana.